Of the following, which is the most effective phrasing for the negative information?
a. I am sorry to refuse your request for a refund for the microwave oven.
b. Our policy does not permit refunds in cases like this.
c. Rather than a refund, we will be glad to provide instruction on operation of the oven.
d. While we realize you are not completely satisfied with the microwave oven, we believe that with additional training you will be satisfied
Answer: C
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