Which one of the following is not an aspect which has to be considered for a make-or-buy decision?

Which one of the following is not an aspect which has to be considered for a make-or-buy decision?

a. Time
b. Costs
c. Liquidity
d. Quantity

Answer: D

How is the assessment process/ method called, whereby alternatives can be evaluated and compared by several different criteria?

How is the assessment process/ method called, whereby alternatives can be evaluated and compared by several different criteria?

a. Surveys
b. Cost-benefit analysis
c. Expert judgements
d. Reviews

Answer: B

Which one of the following is not an external factor, which can't be changed in short term?

Which one of the following is not an external factor, which can't be changed in short term?

a. Services
b. Legislation
c. Technological dynamics
d. Competitive relationships

Answer: A

The selection process of software comprises the steps

The selection process of software comprises the steps

a. pre-selection, detailed selection and final selection.
b. post-selection, detailed selection and final selection.
c. pre-selection, detailed selection and closing selection.
d. pre-selection, definition of selection criteria and final selection.

Answer: A

Which one of the following is not an internal factor, which can't be changed in short term?

Which one of the following is not an internal factor, which can't be changed in short term?

a. Information technology
b. Legal structure and ownership
c. Customer structure
d. Manufacturing technology

Answer: C

BPM Guidelines are divided into

BPM Guidelines are divided into

a. Guidelines for system modeling and guidelines for process controlling.
b. Guidelines for process modeling and guidelines for process creation.
c. Guidelines for process modeling and guidelines for process activation.
d. Guidelines for process modeling and guidelines for process controlling.

Answer: D

The two different approaches to identify business processes are

The two different approaches to identify business processes are

a.the iterative process identification and the static process identification.
b.the bottom-down process identification and the top-up process identification.
c.the general process identification and the individual process identification.
d.the detailed process identification and the overview process identification.

Answer: C

The reference models can be described on the following different levels of detail:

The reference models can be described on the following different levels of detail: 

a. Core business model, Rough model and Detailed process description.
b. Detailed model, Rough model and Detailed process description.
c. Overview model, Rough model and Detailed process description.
d. Overview model, Rough model and support process description.

Answer: C

A Key Performance Indicator has to be described by the following elements at minimum:

A Key Performance Indicator has to be described by the following elements at minimum:

a. Name, Description, Interpretation, Calculation Formula, Result
b. Name, Description, Interpretation, Calculation Formula, Unit of Measure
c. Name, Description, Interpretation, Stakeholder, Unit of Measure
d. Name, Description, Interpretation, Cockpit, Unit of Measure

Answer: B

ESIA is a simple rule for the design of processes and means

ESIA is a simple rule for the design of processes and means

a.Eliminate, Simplify, Integrate and Allocate.
b.Eliminate, Store, Integrate and Automate.
c.Export, Simplify, Integrate and Automate.
d.Eliminate, Simplify, Integrate and Automate.

Answer: D

Common model types of the organizational structure are the

Common model types of the organizational structure are the

a.Organization(al) Chart, Role-Dictionary, Role Description, Function(al) Matrix and Value-Added Chain Diagram.
b.Organization(al) Chart, Role-Dictionary, Role Description, Function(al) Matrix and Competence-Dictionary.
c.Organization(al) Chart, Employee-Dictionary, Employee Description, Function(al) Matrix and Competence-Dictionary.
d.Organization(al) Chart, Person-Dictionary, Person Description, Function(al) Matrix and Competence-Dictionary.

Answer: B

To model one specific business process in detail, one can use the

To model one specific business process in detail, one can use the

a.Business Process Model and Notation (BPMN) or the Process Map.
b.Business Process Model and Notation (BPMN) or the extended Event-Driven Process Chain (eEPC).
c.Value-Added Chain Diagram (VACD) or the extended Event-Driven Process Chain (eEPC).
d.Value-Added Chain Diagram (VACD) or the Business Process Model and Notation (BPMN).

Answer: B

The different model types can be subdivided into model types for

The different model types can be subdivided into model types for

a.Business Architecture, Information Architecture, System Architecture and Technology Architecture.
b.Business Architecture, Finance Architecture, System Architecture and Technology Architecture.
c.Data Architecture, Information Architecture, System Architecture and Technology Architecture.
d.Business Architecture, Modeling Architecture, System Architecture and Technology Architecture.

Answer: A

A process map

A process map

a.models only the processes of a company with an added-value.
b.models a specific business process in detail.
c.gives an overview of the existing processes in a company.
d.is used to model system processes.

Answer: C

Operational purposes for process models are, among others,

Operational purposes for process models are, among others,

a.Banking, Project Management, Simulation, Process-Oriented Reorganisation and Benchmarking.
b.Knowledge Management, Software Development, Simulation, Process-Oriented Reorganisation and Benchmarking.
c.Knowledge Management, Software Development, Case Studies, Process-Oriented Reorganisation and Benchmarking.
d.Knowledge Management, Project Management, Simulation, Process-Oriented Reorganisation and Benchmarking.

Answer: B

The CPO is responsible for the following tasks, except:

The CPO is responsible for the following tasks, except:

a. The determination of the actual status of a company (AS-IS) in the field of BPM.
b. The management of the strategic BPM process (sBPM).
c. The definition, assessment and company-wide development of the BPM skills.
d. The coordination of the BPM committees.

Answer: A

Each business process has exactly one unique

Each business process has exactly one unique

a. Business Process Owner
b. Business Process Employee
c. Business Process Manager
d. Business Process Sponsor

Answer: A

The BPM Council is responsible for

The BPM Council is responsible for

a.the implementation and support of business process optimization projects, as well as for the support for current monitoring, control and continuous improvement of the BP operation.
b.the strategic process planning and implementation, as well as for the strategic process controlling.
c.all elements of the normative and strategic BPM, in particular for the BPM governance and the BPM enablement.
d.tasks of the process coordination between the line organization and the process organization.

Answer: B

The difference between the Control and Program Level and the Local Implementation Level of the BPM is, that

The difference between the Control and Program Level and the Local Implementation Level of the BPM is, that

a. the Control and Program Level is responsible for the strategic BPM and the Local Implementation Level is responsible for the operational BPM.
b. the Control and Program Level is responsible for the operational BPM and the Local Implementation Level is responsible for the strategic BPM.
c. the Control and Program Level is responsible for the adoption of BPM Governance and the Local Implementation Level is responsible for the adoption of the BPM Enablement Structures.
d. the Control and Program Level is responsible for the adoption of BPM Enablement Structures and the Local Implementation Level is responsible for the adoption of the BPM Governance.

Answer: A

All of the following are typical tasks of a Business Process Analyst, except:

All of the following are typical tasks of a Business Process Analyst, except:

a. Outline possible solutions as improvements and define the scope of solution (TO BE).
b. Determine the actual status of a company (AS-IS) and describe the existing problems and opportunities.
c. Define goals and existing performance potential and analyze competence gaps.
d. Create the Work Breakdown Structure.

Answer: D