Users prefer systems that:

Users prefer systems that:

A) are oriented to facilitating organizational tasks and solving business problems.
B) work with existing DBMS.
C) are able to provide optimum hardware and software efficiency.
D) are capable of storing much more data than they need.


Answer: a

The project risk will rise if the project team and the IS staff lack:

The project risk will rise if the project team and the IS staff lack:

A) RAD experience.
B) web services.
C) the required technical expertise.
D) CASE tools.


Answer: c

A business document indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n):

A business document indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n):

A) project plan.
B) request for proposal.
C) information systems plan.
D) mission statement.



Answer: c

You have been hired by a pharmaceutical company to evaluate its portfolio of systems and IT projects. Which types of projects would be best avoided?

You have been hired by a pharmaceutical company to evaluate its portfolio of systems and IT projects. Which types of projects would be best avoided?

A) Any high risk projects
B) Any low-benefit projects
C) High-risk, low benefit projects
D) None — any project might be beneficial


Answer: c

Which process is used to develop risk profiles for a firm's information system projects and assets?

Which process is used to develop risk profiles for a firm's information system projects and assets?

A) Information systems plan
B) Scoring model
C) Portfolio analysis
D) Feasibility study


Answer: c

_______ are intangible benefits of information systems.

_______ are intangible benefits of information systems.

A) Improved asset utilization, increased organizational learning, and improved operations
B) Reduced workforce, lower outside vendor costs, and increased productivity
C) Increased productivity, reduced workforce, and increased job satisfaction
D) Lower operational costs, improved resource control, and more information


Answer: a

_______ are intangible benefits of information systems.

_______ are intangible benefits of information systems.

A) Improved asset utilization, increased organizational learning, and improved operations
B) Reduced workforce, lower outside vendor costs, and increased productivity
C) Increased productivity, reduced workforce, and increased job satisfaction
D) Lower operational costs, improved resource control, and more information


Answer: a

________ are tangible benefits of information systems.

________ are tangible benefits of information systems.

A) Improved asset utilization, increased organizational learning, and improved operations
B) Reduced workforce, lower outside vendor costs, and increased productivity
C) Increased productivity, reduced workforce, and increased job satisfaction
D) Lower operational costs, improved resource control, and more information


Answer: b

The worth of systems from a financial perspective essentially revolves around the question of:

The worth of systems from a financial perspective essentially revolves around the question of:

A) systems ownership.
B) information requirements.
C) multiyear financial models.
D) return on invested capital.



Answer: d

______ refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints.

______ refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints.

A) Systems analysis
B) Systems design
C) Project management
D) Project implementation


Answer: c

______ provides software tools to automate development methodologies and reduce the amount of repetitive work in systems development.

______ provides software tools to automate development methodologies and reduce the amount of repetitive work in systems development.

A) CASE
B) CAD
C) JAD
D) RAD


Answer: a

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:

A) their ability to integrate seamlessly with legacy systems.
B) the use of universal standards.
C) the ubiquity of the Internet.
D) the ability to reuse Web services components.



Answer: d

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development?

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development?

A) Object-oriented development
B) Component-based development
C) Structured methodologies
D) RAD



Answer: b

Object-oriented development could potentially reduce the time and cost of writing software because:

Object-oriented development could potentially reduce the time and cost of writing software because:

A) object-oriented programming requires less training.
B) iterative prototyping is not required.
C) objects are reusable.
D) a single user interface object can be used for the entire application.



Answer: c

Object-oriented modeling is based on the concepts of:

Object-oriented modeling is based on the concepts of: 

A) objects and relationships.
B) classes and objects.
C) class and inheritance.
D) objects and inheritance.



Answer: c

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?

A) Degree would be a sister class to Mathematics and Physics.
B) Degree is a superclass to Mathematics and Physics.
C) Mathematics and Physics would be ancestors to Degree.
D) Degree would be a subclass to Mathematics and Physics.


Answer: b

An entire information system is broken down into its main subsystems by using:

An entire information system is broken down into its main subsystems by using:

A) high-level data flow diagrams.
B) low-level data flow diagrams.
C) process specifications.
D) structured diagrams.


Answer: a

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:

A) structure charts.
B) Gantt charts and PERT.
C) process specifications diagrams.
D) data flow diagrams.



Answer: a

You are an IT project manager for an advertising firm. The firm wishes to create an online survey tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?

You are an IT project manager for an advertising firm. The firm wishes to create an online survey tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?

A) RAD
B) JAD
C) End-user development
D) Prototyping



Answer: d

The primary tool for representing a system's component processes and the flow of data between them is the:

The primary tool for representing a system's component processes and the flow of data between them is the:

A) data dictionary.
B) process specifications diagram.
C) user documentation.
D) data flow diagram.



Answer: d

The term structured, when discussing structured methodologies, refers to the fact that:

The term structured, when discussing structured methodologies, refers to the fact that:

A) the finished software is highly documented.
B) the development process is highly documented.
C) the techniques are step by step, with each step building on the previous one.
D) a defined hierarchy of objects and classes are used to structure the programming.


Answer: c

This type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level.

This type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level.

A) RAD
B) JAD
C) Prototyping
D) End-user development



Answer: b

The process of creating workable information systems in a very short period of time is called:

The process of creating workable information systems in a very short period of time is called:

A) RAD.
B) JAD.
C) prototyping.
D) end-user development.



Answer: a

"Hidden costs" such as ________ costs can easily undercut anticipated benefits from outsourcing.

"Hidden costs" such as ________ costs can easily undercut anticipated benefits from outsourcing.

A) vendor selection
B) hardware
C) software
D) employee salary



Answer: a

If an organization's requirements conflict with the software package chosen and the package cannot be customized, the organization will have to:

If an organization's requirements conflict with the software package chosen and the package cannot be customized, the organization will have to:

A) change its procedures.
B) outsource the development of the system.
C) redesign the RFP.
D) change the evaluation process.



Answer: a

Management can control the development of end-user applications in part by:

Management can control the development of end-user applications in part by:

A) developing a formal development methodology.
B) requiring cost justification for end-user IS projects.
C) establishing standards for project requirements.
D) requiring Gantt charts


Answer: b

Fourth-generation tools cannot replace conventional development tools because they:

Fourth-generation tools cannot replace conventional development tools because they:

A) cannot handle large numbers of transactions or extensive procedural logic.
B) are not designed to integrate with legacy systems.
C) do not incorporate methods for documentation.
D) do not incorporate methods for testing.



Answer: a

When systems are created rapidly, without a formal development methodology:

When systems are created rapidly, without a formal development methodology:

A) end users can take over the work of IT specialists.
B) the organization quickly outgrows the new system.
C) hardware, software, and quality standards are less important.
D) testing and documentation may be inadequate.



Answer: d

As a technical project manager you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project?

As a technical project manager you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project?

A) Develop the prototype; use the prototype; revise and enhance the prototype
B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype
C) Define the requirements, develop solutions, select the best prototype, and implement the prototype
D) Define the requirements, develop the prototype, revise and enhance the prototype



Answer: b

In the traditional systems development lifecycle, end users:

In the traditional systems development lifecycle, end users:

A) are important and ongoing members of the team from the original analysis phase through maintenance.
B) are important only in the testing phases.
C) have no input.
D) are limited to providing information requirements and reviewing the technical staff's work.



Answer: d

The oldest method for building information systems is:

The oldest method for building information systems is:

A) component-based development.
B) prototyping.
C) object-oriented development.
D) the systems development lifecycle.



Answer: d

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:

A) compliance.
B) production.
C) maintenance.
D) acceptance.



Answer: c

The Girl Scouts' conversion strategy of first introducing the modules for ordering cookies and then introducing the modules for transmitting orders and instructions to the cookie factory and shipper is called a(n) ________ strategy.

The Girl Scouts' conversion strategy of first introducing the modules for ordering cookies and then introducing the modules for transmitting orders and instructions to the cookie factory and shipper is called a(n) ________ strategy.

A) phased approach
B) direct cutover
C) indirect cutover
D) incremental conversion



Answer: a

In a direct cutover conversion strategy, the new system:

In a direct cutover conversion strategy, the new system:

A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run together.
D) is introduced in stages



Answer: b

In a parallel conversion strategy, the new system:

In a parallel conversion strategy, the new system:

A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run together.
D) is introduced in stages.


Answer: c

Acceptance testing:

Acceptance testing:

A) includes all the preparations for the trials.
B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.



Answer: d

System testing:

System testing:

A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.



Answer: b

Unit testing:

Unit testing:

A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
C) tests each individual program separately.
D) provides the final certification that the system is ready to be used in a production setting.



Answer: c

System design specifications that address input issues will include specifications for:

System design specifications that address input issues will include specifications for:

A) training modules and platforms.
B) flow and data entry.
C) input, processing, and output controls.
D) medium and content.



Answer: b

System design specifications that address database issues will include specifications for:

System design specifications that address database issues will include specifications for:

A) volume and speed requirements.
B) data entry.
C) input, processing, and output controls.
D) program logic and computations.



Answer: a

Transferring transaction data from a legacy system to the new system would be defined by which system design specification category?

Transferring transaction data from a legacy system to the new system would be defined by which system design specification category?

A) Input
B) Database
C) Manual procedures
D) Conversion



Answer: d

Determining methods for feedback and error handling would be defined by which system design specification category?

Determining methods for feedback and error handling would be defined by which system design specification category?

A) Training and documentation
B) User interface
C) Manual procedures
D) Security and controls



Answer: b

Systems design:

Systems design:

A) identifies the system's information requirements.
B) specifies how the new system will fulfill the information requirements.
C) identifies alternate solutions for solving the problem.
D) defines the problem and specifies its causes.



Answer: a

The entire system-building effort is driven by:

The entire system-building effort is driven by:

A) organizational change.
B) feasibility studies.
C) data.
D) user information requirements.



Answer: d

Developing an information system has been compared to the problem-solving process. Which one of the following problem-solving steps is not a part of systems analysis?

Developing an information system has been compared to the problem-solving process. Which one of the following problem-solving steps is not a part of systems analysis?

A) Implement the solution
B) Choose the best solution
C) Develop alternative solutions
D) Define and understand the problem



Answer: a

Which process develops a detailed description of the functions that a new information system must perform?

Which process develops a detailed description of the functions that a new information system must perform?

A) Feasibility study
B) Requirements analysis
C) Systems design
D) Test plan development



Answer: c

Which of the following is not part of the implementation process?

Which of the following is not part of the implementation process?

A) Evaluating the system
B) Testing
C) Systems analysis
D) Creating detailed design specifications


Answer: c

Order the following steps in the systems development process in the correct sequence.

Order the following steps in the systems development process in the correct sequence.

A) Systems analysis, systems design, hardware and software acquisition, testing, training and documentation, conversion, production, and maintenance
B) Systems analysis, systems design, hardware and software acquisition, training and documentation, conversion, testing, production, and maintenance
C) Systems analysis, systems design, hardware and software acquisition, testing, training and documentation, production, conversion, and maintenance
D) Systems design, hardware and software acquisition, testing, training and documentation, conversion, production, maintenance, and systems analysis



Answer: a

What was the primary problem facing the Girl Scouts regarding their supply chain problems?

What was the primary problem facing the Girl Scouts regarding their supply chain problems?

A) Ordering process was inefficient for a large volume of orders
B) High error rates in ordering and fulfillment
C) Required too much time of volunteers
D) Paper-based system was outdated



Answer: d