If an organization were having difficulty trying to get customers' opinions into the definition of quality, which of the following approaches would be most suitable?
A. ISO 9000 certification
B. TQM
C. Six-Sigma
D. Quality Function Deployment
Answer: D. Quality Function Deployment
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.