The service-profit chain shows that _____ is the key to profitability.
A. employee retention
B. customer satisfaction
C. customer contact
D. employee productivity
E. customer loyalty
Answer: E. customer loyalty
The service-profit chain shows that _____ is the key to profitability.
A. employee retention
B. customer satisfaction
C. customer contact
D. employee productivity
E. customer loyalty
Answer: E. customer loyalty
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.