Based on your reading of the chapter case discussing the HSBC, which type of information system was used to establish the policies for lending subprime mortgages?

Based on your reading of the chapter case discussing the HSBC, which type of information system was used to establish the policies for lending subprime mortgages?

A) Data-driven DSS
B) Model-driven DSS
C) Model-driven ESS
D) GIS

Answer: B

Virtual reality systems:

Virtual reality systems:

A) provide design engineers with precise, three-dimensional representations of their models.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) provide simulations of walking through or manipulating a three-dimensional model or programmed real-world environment.

Answer: D

Virtual reality applications for the Web use a standard called:

Virtual reality applications for the Web use a standard called:

A) CAD
B) VRML
C) VML
D) TCP/IP

Answer: B

CAD workstations:

CAD workstations:

A) provide design engineers with precise, three-dimensional representations of their models.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

Answer: A

Which of the following would not be classified as a knowledge work system?

Which of the following would not be classified as a knowledge work system?

A) Computer-aided design
B) 3D visualization system
C) Investment workstations
D) Digital asset management system

Answer: D

_______ are an essential component of a knowledge work system.

_______ are an essential component of a knowledge work system.

A) Computer-aided design tools
B) Three-dimensional modeling tools
C) Tagging and classification tools
D) Links to external knowledge bases

Answer: A

_______ help media firms store and manage unstructured digital data such as photographs, images, videos, and audio files.

_______ help media firms store and manage unstructured digital data such as photographs, images, videos, and audio files.

A) Digital asset management systems
B) Knowledge networks
C) LMS
D) CAD

Answer: A

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes:

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes:

A) knowledge work systems.
B) employee relationship systems.
C) employee management systems.
D) learning management systems.

Answer: D

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

A) tagged with a classification.
B) linked to their original sources.
C) organized into relevant directories.
D) referenced by appropriate indices.

Answer: A

________ systems help organizations manage both structured and semistructured knowledge.

________ systems help organizations manage both structured and semistructured knowledge.

A) Digital asset management
B) Knowledge network
C) Enterprise content management
D) Knowledge work

Answer: C

What are the two major types of knowledge management systems?

What are the two major types of knowledge management systems?

A) Management information systems and decision support systems
B) Enterprise-wide knowledge management systems and knowledge work systems
C) Enterprise systems and knowledge management systems
D) Expert systems and knowledge work systems

Answer: B

Expertise and experience of organizational members that has not been formally documented best describes:

Expertise and experience of organizational members that has not been formally documented best describes:

A) wisdom.
B) information.
C) data.
D) tacit knowledge.

Answer: D

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:

A) CAD systems.
B) genetic algorithms.
C) fuzzy logic systems.
D) intelligent agents.

Answer: D

Genetic algorithms:

Genetic algorithms:

A) represent knowledge as groups of characteristics.
B) are software programs that work in the background to carry out specific, repetitive tasks.
C) develop solutions to particular problems using techniques such as fitness, crossover, and mutation.
D) "learn" patterns from large quantities of data by sifting through data.

Answer: A

Intelligent techniques that parallel some aspects of the processing patterns of the biological brain best describes:

Intelligent techniques that parallel some aspects of the processing patterns of the biological brain best describes:

A) neural networks.
B) genetic algorithms.
C) case-based reasoning.
D) fuzzy logic.

Answer: A

______ are designed to have a generalized capability to learn.

______ are designed to have a generalized capability to learn.

A) Knowledge-based systems.
B) Neural networks.
C) Fuzzy logic systems.
D) Expert systems.

Answer: B

Virtually all expert systems deal with problems of:

Virtually all expert systems deal with problems of:

A) associative data.
B) classification.
C) logic and control.
D) unstructured decision-making.

Answer: B

An inference engine is:

An inference engine is: 

A) a data mining strategy used by intelligent agents.
B) the programming environment of an expert system.
C) a method of organizing expert system knowledge into chunks.
D) a strategy used to search through the rule base in an expert system.

Answer: D

Expert systems model human knowledge as a set of rules that collectively are called the:

Expert systems model human knowledge as a set of rules that collectively are called the:

A) knowledge base.
B) knowledge database
C) inference engine
D) inference base

Answer: A

Expert systems:

Expert systems:

A) solve problems too difficult for human experts.
B) are based on DO WHILE rules.
C) work in very limited domains.
D) share characteristics with mainframe computing.

Answer: C

Which of the following would not be classified as a type of intelligent technique?

Which of the following would not be classified as a type of intelligent technique?

A) Genetic algorithms
B) Case based reasoning
C) Neural networks
D) Virtual reality

Answer: D

Which of the following are types of intelligent techniques?

Which of the following are types of intelligent techniques?

A) Knowledge management systems
B) Expert systems
C) Computer-aided design
D) Sensitivity analysis

Answer: B

Automobile companies would implement a(n) ________ to allow Web site visitors to configure their desired car.

Automobile companies would implement a(n) ________ to allow Web site visitors to configure their desired car.

A) customer decision support (CDSS)
B) model-driven DSS
C) CAD system
D) GDSS

Answer: A

GDSS are designed to:

GDSS are designed to:

A) allow meeting attendees to share their thoughts in real-time with their peers.
B) manage knowledge using a global perspective.
C) enable collaboration among geographically dispersed participants.
D) implement structured methods for organizing and evaluation ideas.

Answer: D

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

A) GIS
B) DSS
C) GSS
D) TPS

Answer: A

Backward sensitivity analysis software is used for:

Backward sensitivity analysis software is used for:

A) supply chain optimization.
B) historical what-if analysis.
C) goal seeking.
D) reverse forecasting.

Answer: C

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

A) Optimization
B) Sensitivity analysis
C) Goal seeking
D) Forecasting

Answer: B

Optimization models are often used to:

Optimization models are often used to:

A) project future conditions and predict the effect of these conditions on sales.
B) determine the proper mix of products within a given market to maximize profits.
C) determine the price of a product given fluctuating sales and advertising budget.
D) establish the best relationship between price and sales and marketing budgets.

Answer: B

Which type of model is used to help managers estimate future conditions and sales figures resulting from these conditions?

Which type of model is used to help managers estimate future conditions and sales figures resulting from these conditions?

A) Forecasting
B) Predictive
C) Statistical
D) Sensitivity analysis

Answer: A

A DSS database is a collection of:

A DSS database is a collection of:

A) historical data extracted from transaction-processing systems.
B) current or historical data from several applications or groups.
C) external data typically mined from the Internet and other third-party sources.
D) the corporations current transaction data.

Answer: B

The components of a DSS are the:

The components of a DSS are the:

A) database, data query language, and user interface.
B) data visualization tools, software, and graphics capabilities.
C) database, data mining tools, and analysis tools.
D) user interface, software system, and database.

Answer: D

Which systems support decision-making by enabling users to extract useful information that was previously buried in large quantities of data?

Which systems support decision-making by enabling users to extract useful information that was previously buried in large quantities of data?

A) GSS
B) ESS
C) TPS
D) DSS

Answer: D

Which systems help managers monitor and control the business by providing information on the firm's performance?

Which systems help managers monitor and control the business by providing information on the firm's performance?

A) MIS
B) DSS
C) ESS
D) GDSS

Answer: A

MIS typically produce:

MIS typically produce:

A) New ways of looking at data that emphasize change, flexibility, and rapid response.
B) Fixed, regularly scheduled reports based on data extracted from the organization's TPS.
C) Solutions to semistructured problems appropriate for middle management decision-making.
D) Responses to ad hoc queries, and graphic representations of existing data.

Answer: B

Which dimension of quality means that a decision is the result of a known process and can be appealed to a higher authority?

Which dimension of quality means that a decision is the result of a known process and can be appealed to a higher authority?

A) Due process
B) Justice
C) Fairness
D) Accuracy

Answer: A

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties?

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties?

A) Due process
B) Justice
C) Fairness
D) Coherence

Answer: C

Which dimension of quality means that a decision should reflect a rational process?

Which dimension of quality means that a decision should reflect a rational process?

A) Comprehensiveness
B) Accuracy
C) Fairness
D) Coherence

Answer: D

Simon's four different stages in decision making are, in order from first to last:

Simon's four different stages in decision making are, in order from first to last:

A) identification, choice, design, and implementation.
B) identification, design, choice, and finalization.
C) intelligence, choice, design, and implementation.
D) intelligence, design, choice, and implementation.

Answer: D

Which phase of decision making finds or recognizes a problem?

Which phase of decision making finds or recognizes a problem?

A) Design
B) Intelligence
C) Choice
D) Implementation

Answer: B

Estimating the number of direct goods to reorder falls into which category of decision-making?

Estimating the number of direct goods to reorder falls into which category of decision-making?

A) Structured
B) Documented
C) Unstructured
D) Procedural

Answer: A

Deciding whether to introduce a new product line is an example of a(n):

Deciding whether to introduce a new product line is an example of a(n):

A) unstructured decision.
B) semistructured decision.
C) procedural decision.
D) nonprocedural decision.

Answer: A

Operational management typically makes which type of decisions?

Operational management typically makes which type of decisions?

A) Semistructured
B) Documented
C) Structured
D) Procedural

Answer: C

_______ decisions are most common at higher levels of management.

_______ decisions are most common at higher levels of management.

A) Semistructured
B) Unstructured
C) Structured
D) Undocumented

Answer: B

Which types of decisions are more prevalent at lower organizational levels?

Which types of decisions are more prevalent at lower organizational levels?

A) Procedural decisions
B) Unstructured decisions
C) Structured decisions
D) Semistructured decisions

Answer: C

The type of decision that can made by following a definite procedure is called a(n) ________ decision.

The type of decision that can made by following a definite procedure is called a(n) ________ decision.

A) structured
B) unstructured
C) semistructured
D) procedural

Answer: A

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:

A) undocumented.
B) unstructured.
C) documented.
D) semistructured.

Answer: B

Why does improving a small, routine decision have business value for a company?

Why does improving a small, routine decision have business value for a company?

A) A small decision may have a great economic impact on the company.
B) Even a routine decision may have a "ripple" effect through a corporation.
C) A single decision has business value when added with all the other decisions made in the company.
D) Small, routine decisions typically do not have any business value for a company.

Answer: C

According to your reading of the text, Procter & Gamble's use of DSS illustrates the use of information systems to implement which common business strategy?

According to your reading of the text, Procter & Gamble's use of DSS illustrates the use of information systems to implement which common business strategy?

A) Low-cost leadership
B) Product differentiation
C) Focus on market niche
D) Strengthen customer and supplier intimacy

Answer: C

Which of the following is a key problem in managing knowledge?

Which of the following is a key problem in managing knowledge?

A) Classifying knowledge
B) Storing knowledge
C) Distributing knowledge
D) Locating knowledge



Answer: A

Neural network applications in medicine, science, and business address problems in all of the following except:

Neural network applications in medicine, science, and business address problems in all of the following except:

A) pattern classification.
B) prediction.
C) control and optimization.
D) generalization.

Answer: D