SERVQUAL is measured by:
A. Reliability, Tangibles, Responsiveness, Empathy, and Conformance Quality
B. Responsiveness, Tangibles, Empathy, Assurance, and Reliability
C. Reliability, Tangibles, Assurance, Empathy, and Conformance Quality
D. Performance Quality, Tangibles, Responsiveness, Reliability, and Assurance
Answer: B. Responsiveness, Tangibles, Empathy, Assurance, and Reliability
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.