SERVQUAL is measured by:

SERVQUAL is measured by: 



A. Reliability, Tangibles, Responsiveness, Empathy, and Conformance Quality
B. Responsiveness, Tangibles, Empathy, Assurance, and Reliability
C. Reliability, Tangibles, Assurance, Empathy, and Conformance Quality
D. Performance Quality, Tangibles, Responsiveness, Reliability, and Assurance


Answer: B. Responsiveness, Tangibles, Empathy, Assurance, and Reliability


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