The five initiatives implemented by Motorola for achieving customer satisfaction include all of the following EXCEPT:
A. Improve profitability
B. Reduce total cycle time in all activities
C. Produce products and services to a six-sigma standard
D. Reduce defects to no more than 5 defects per million actions
E. Provide a creative and cooperative workplace
Answer: D. Reduce defects to no more than 5 defects per million actions
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