Which of the following is NOT a correct statement?
A. Services are provided in a bundle of services and goods
B. The service delivery system should be designed primarily around the employees in the system
C. Low-contact services can usually be made more efficient than high-contact services
D. A service is produced and consumed simultaneously
Answer: B. The service delivery system should be designed primarily around the employees in the system
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.