Which of the following is the most important criterion (highest number of points) of the Malcolm Baldrige National Quality Award?
A. Customer focus
B. Leadership
C. Process management
D. Results
E. Measurement, analysis, and knowledge management
Answer: D. Results
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.