Which of the following is NOT part of the quality trilogy that Juran advocates?
A. Planning
B. Improvement
C. Operations
D. Control
Answer: C. Operations
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Business Administration
- Which of the following statements is NOT true about six sigma quality?
- Under exponential smoothing, if we want forecasts to be very responsive to recent demand, the value of alpha should be:
- A qualitative forecast would most likely be used for:
- Which of the following is the most important criterion (highest number of points) of the Malcolm Baldrige National Quality Award?
- The reasons for failure of quality improvement efforts include:
- A machining process is capable of producing a component with an average specification of 5 inches and a process standard deviation of 0.1 inch. Suppose the customer accepts the component as long as it falls between 4.8 inches and 5.2 inches, then the process capability is:
- ABC analysis requires that inventory be classified according to:
- _______ is a combination of reliability and maintainability.
- Which of the following is NOT a general characteristic of a service?
- Quality of design:
- Estate planning would be an example of a:
- With regards to suppliers, lean systems typically require:
- An example of a service business/organization that has a high degree of customer contact, high customization, and a high degree of labor intensity is:
- The ideal setup time for a lean system is:
- The categories for the Baldrige Award include:
- |Demand - Forecast| is:
- Which of the following statements about process quality control is NOT true?
- If one time-series has low demand values and another has higher demand values, _____ will be an accurate way of comparing the errors for these two time-series.
- The choice between P and Q systems should be based on:
- ___ contact services require employees with technical skills and efficient processing routines.
- Which of the following quality control sample statistics indicates a quality characteristic that is an attribute?
- If a sales representative tells his or her manager, "I hope to sell 20% more than last year," this should be considered:
- Which of the following is incorrect about the cost of quality?
- Average inventory under a Q system:
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