Bill feels that he has been treated poorly and quite unfairly by the electronic store where he bought speakers. He is a customer who is very likely to spread bad or ____ word-of-mouth about the firm to his friends and family.

Bill feels that he has been treated poorly and quite unfairly by the electronic store where he bought speakers. He is a customer who is very likely to spread bad or ____ word-of-mouth about the firm to his friends and family.




Answer: negative


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