Which of the following statements is NOT true about six sigma quality?

Which of the following statements is NOT true about six sigma quality? 

A. Six sigma corresponds to 3 standard deviations on either side of the mean
B. Six sigma is equivalent to a process capability of Cpk = 1.5
C. Motorola invented the term "six sigma quality" in the mid-80s
D. Six sigma can be applied to administrative and service processes as well
E. Six sigma results in 3.4 ppm defects


Answer: A. Six sigma corresponds to 3 standard deviations on either side of the mean

Under exponential smoothing, if we want forecasts to be very responsive to recent demand, the value of alpha should be:

Under exponential smoothing, if we want forecasts to be very responsive to recent demand, the value of alpha should be: 

A. Large
B. Small
C. Zero
D. The value of alpha does not matter.
E. Moderate


Answer: A. Large

A qualitative forecast would most likely be used for:

A qualitative forecast would most likely be used for: 

A. Process design
B. Inventory management
C. Scheduling
D. Aggregate planning


Answer: A. Process design

Which of the following is NOT part of the quality trilogy that Juran advocates?

Which of the following is NOT part of the quality trilogy that Juran advocates? 

A. Planning
B. Improvement
C. Operations
D. Control


Answer: C. Operations

Which of the following is the most important criterion (highest number of points) of the Malcolm Baldrige National Quality Award?

Which of the following is the most important criterion (highest number of points) of the Malcolm Baldrige National Quality Award? 

A. Customer focus
B. Leadership
C. Process management
D. Results
E. Measurement, analysis, and knowledge management


Answer: D. Results

The reasons for failure of quality improvement efforts include:

The reasons for failure of quality improvement efforts include: 

A. a and b
B. a, b, and c
C. Managers continue to focus on short-term financial results
D. Managers interfere with true teamwork
E. Managers instinctively blame employees when there is a quality failure


Answer: B. a, b, and c