Quality of design:

Quality of design:  A. Is determined before production by a cross-functional product design team B. Is one of the four decision areas of engineering C....

|Demand - Forecast| is:

|Demand - Forecast| is:  A. Mean absolute deviation of forecast error B. Forecast error C. Absolute deviation of forecast error D. Mean absolute...

A service guarantee:

A service guarantee:  A. Is like a product guarantee except that it is for a service B. Specifies exactly what the service delivery system must...

A Pareto chart:

A Pareto chart:  A. Has both upper and lower specification limits B. Shows the importance of the various types of defects that have been found C....

A good service guarantee:

A good service guarantee:  A. Is often an advertising gimmick B. Has many stipulations and conditions C. Is an honest assurance that the customer...

The quality cycle:

The quality cycle:  A. Produces control points and inspection techniques B. Begins with defining customer needs C. Applies primarily to manufacturing...

Mean time between failure:

Mean time between failure:  A. Is used to measure a product's maintainability B. Is a measure of up time/(up time + down time) C. Is used to...

External setup time refers to:

External setup time refers to:  A. The time it takes workers to set up a machine during scheduled maintenance B. The time to complete setup activities...

SERVQUAL is measured by:

SERVQUAL is measured by:  A. Reliability, Tangibles, Responsiveness, Empathy, and Conformance Quality B. Responsiveness, Tangibles, Empathy,...

A process control chart:

A process control chart:  A. Assumes that 99.74% of random variations observed will fall within an upper and lower limit B. Represents upper...

A service recovery process:

A service recovery process:  A. Always follows a service transaction B. Is a part of the service delivery system C. Is the ability to compensate...

A production center is available for 8 hours a day in a factory. It is comprised of several rotary parts, and the worker operating it is required to lubricate these rotary parts regularly each day. It takes 2 hours to remove these parts from the production center, lubricate them, and re-assemble them. The production center is not available for production during these times. The availability of the production center is:

A production center is available for 8 hours a day in a factory. It is comprised of several rotary parts, and the worker operating it is required to...

A cause-and-effect diagram:

A cause-and-effect diagram:  A. Identifies common causes of quality defects on its spines B. Is often used in conjunction with a Pareto chart C....

A small company that manufactures plastic containers is attempting to select a method of forecasting yearly demand for the next 10 years. The company typically uses forecasts from sales representatives for yearly forecasts. The company has expanded its facilities, doubling capacity over the past years. Sales data for the last fifteen years are readily available. Which of the following forecasting methods would be preferred?

A small company that manufactures plastic containers is attempting to select a method of forecasting yearly demand for the next 10 years. The company...

Sexual harassment applies to:

Sexual harassment applies to:  A) Only men who are being harassed. B) Only women who are being harassed. C) Either men or women who are being...

"Glass walls" refers to:

"Glass walls" refers to:  A) Fewer opportunities for upward advancement. B) Fewer opportunities to move sideways into jobs that lead to the top. C)...

Women have entered the workforce:

Women have entered the workforce:  A) For income to support their families. B) Due to the inadequacies of retirement plans and health care programs. C)...